Return & Refund Policy

At Asambu Hills, we take pride in delivering high-quality, natural products. Due to the nature of food and herbal items, our return policy is as follows:

1. Returns

  • Returns are accepted only if the product is damaged, leaked, or incorrect at the time of delivery.

  • Customers must notify us within 48 hours of delivery with photos/videos as proof.

2. Non-Returnable Items

  • Opened or used food products

  • Products damaged due to improper storage by the customer

  • Change of mind or taste preference

3. Refunds

  • Once the issue is verified, refunds will be processed within 7–10 business days.

  • Refunds will be made to the original payment method.

4. Replacement

  • Replacement will be issued for damaged or incorrect products, subject to availability.

5. Cancellation

  • Orders can be cancelled before dispatch only.

  • Once shipped, cancellation requests will not be accepted.

📩 Support Contact:
Email us at info@asambuhillsproducts.com with your order ID for any return or refund queries.