FAQs & Help

Frequently Asked Questions

Yes. All Asambu Hills products are sourced from forest-grown or estate-cultivated ingredients and are minimally processed to retain their natural aroma, flavour, and medicinal value.

No. Our products are free from artificial colours, preservatives, and harmful chemicals.

Our spices and herbal products are sourced from the reserve forests and estates in and around Asambu Hills, Kanyakumari District, Tamil Nadu.

Natural products vary due to seasonal changes, climate, and traditional processing methods. This variation reflects authenticity.

Products are handpicked, naturally dried, and hygienically packed to preserve freshness and quality.

Orders are typically delivered within 5–7 business days. Delivery time may vary based on location.

Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.

Please contact us within 48 hours of delivery with photos or videos. We will arrange a replacement or refund.

Help & Support

Order Support

Need help with your order status, delivery, cancellation, or refund? Please contact us with your Order ID for quick assistance.

Email: info@asambuhillsproducts.com

Product Support

Questions about product usage, storage, shelf life, or choosing the right spice or herbal product? Our team is happy to help.

Natural & traditional guidance

Shipping & Delivery

Orders are shipped across India using trusted courier partners. Delivery usually takes 5–7 business days depending on location.

Pan-India shipping

Returns & Refunds

Returns are accepted only for damaged or incorrect items. Please notify us within 48 hours of delivery with proof.

Easy & transparent policy

Bulk & Wholesale

For bulk orders, wholesale supply, or business partnerships, please reach out to us directly.

Email: info@asambuhillsproducts.com

Customer Care Timings

Monday – Saturday
10:00 AM – 6:00 PM
(Sundays & public holidays excluded)